COVID-19 Strategy

We want to reassure you we remain open. We know this is a really stressful time and you may have concerns about your pet’s health or visiting the clinic. Please see below our plan to help keep us all safe.

We are responding to the latest government guidelines and we are only open for patients that require essential care to avoid unnecessary suffering or maintain animal welfare. 

Please phone us to discuss which service your pet needs.

  1. Emergency/urgent care. We will advise you to bring your pet to the clinic in most of these cases. For example: wounds; accidents; vomiting or diarrhoea; collapse/weakness; loss of appetite; difficulty urinating, eye problems; ingestion of poisonous substances; fitting. It will probably not be possible to for us to visit your pet in your home. Please plan for how you could get your pet to us in an emergency.
  2. Non-urgent care. In most other cases, we will conduct a video/phone consultation at a specific time. Please contact the practice by phone or email to book this. Our team will arrange a convenient time slot (& they will take payment at the time of booking). Your vet will call you to carry out the consultation and discuss the next steps.
  3. Routine Appointments. We have been advised to postpone consultations for routine health checks, vaccinations, neutering, nail clipping, etc. If you have a kitten or puppy, we recommend that they are kept inside. Please book a vaccination course as soon as possible after our normal service resumes. For adult pets, it is safe to be up to three months overdue for their booster.  We may be able to carry out some health-checks by phone or video. Please call us to discuss if we can fit this in for you. Usually we need to see your pet every 4 months if they are on prescription medication, but we may be able to extend this to 6 months during this time. We will advise you of this when you call in. We will be providing further updates if the government extends the initial three weeks of COVID-19 rules.
  4. Food & medication, including flea & worm treatments.  It is important that you continue to give your pet the appropriate food and preventive treatment. We have a contact-free collection box outside the practice, please call us to arrange collection & payment. We can also post most medication to you. Please order any repeat medicines or food and pay in advance to speed your visit when you come to collect. Payments will need to be by card please over the phone.

If you are asked to visit the clinic, please follow the advice below.

  • It’s obvious, but please do not visit the clinic if you have any possible COVID symptoms (cough or fever) within the past 7 days or are self-isolating due to being in-contact with someone with symptoms within the past 14 days. We can help you still, e.g. a friend or taxi could bring your pet to us if they have to be seen or we may be able to offer a phone or video consultation.
  • At the moment, we are insisting one owner only comes with their pet to see us and please arrive only 5 minutes early. When you arrive, please call us to check-in for your appointment. We have been instructed by the RCVS to reduce face-to-face contact, so ask you to wait in your car or outside. The vet will call you on your phone (or outside from a safe distance) to discuss your pet’s problem. We will then come and collect your to pet to be examined in the clinic, while you wait outside. We will then call you to discuss the plan, give you any medication advised and take payment over the phone.
  • Follow-up checks after surgery will be conducted by phone and may ask you send a photo for us to check everything is fine.

Remember, we’re here to help you get through this challenging time, so please call us if you need our help.