COVID-19 Strategy

We want to reassure you we remain open. We know this is a really stressful time and you may have concerns about your pet’s health or visiting the clinic. Please see below our plan to help keep us all safe.

As we all get used to living with COVID restrictions, we are trying to provide all the services you might need from us, but obviously prioritising more urgent patients. Please bear with us if you have to wait a little longer for an appointment, or experience delays when you visit us as we are finding it takes considerably longer to deliver the standard of service we want to provide for you.

Please email or phone us to discuss which service your pet needs.

  1. Emergency/urgent care. If you feel your pet may need urgent care, please call us. We will always try to accommodate you as soon as possible, however, you may have a little wait while we examine your pet in the clinic. It will probably not be possible to for us to visit your pet in your home. Please plan for how you could get your pet to us in an emergency.
  2. Non-urgent care. In most other cases, we will book an appointment for you at the clinic or conduct a video/phone consultation at a specific time. You may find we have to book these appointments further into the future that you are usually expect to allow us to accommodate the urgent cases above. For remote consultations, please contact the practice by phone or email to book this. Our team will arrange a convenient time slot (& they will take payment at the time of booking). This can be by Zoom or you can email us relevant photos of your pet. Your vet will call you to carry out the consultation and discuss the next steps.
  3. Routine Appointments & vaccinations. We have been advised that we can now carry out vaccinations, including puppies and kittens with outside access, using safe social distancing measures. Don’t worry if we have to delay your routine booster vaccination for up to 3 months. We may be able to carry out some health-checks by phone or video. Please call us to discuss if we can fit this in for you. Usually we need to see your pet every 4 months if they are on prescription medication, but we may be able to extend this to 6 months during this time. We will advise you of this when you call in.
  4. Routine neutering. We will soon be able to offer your pet neutering appointments again. There is inevitably a waiting list now which we will work through, so please bear with us if we cannot accommodate you as soon as you’d like. It may be you have to keep kittens indoors a little longer or allow your female dog to have a season if that is expected soon (keep them on a lead!)
  5. Food & medication, including flea & worm treatments.  It is important that you continue to give your pet the appropriate food and preventive treatment. For flea and worm products that you usually collect from us, all you need to do is call us before you plan to collect and we will process the order & take payment. We have a contact-free collection box outside the practice into which we will put the products when you arrive. We can also post most medication to you. As this has to be recorded delivery, there is a £10 charge for postage. Please order any repeat medicines or food by email using this form. We ask you to pay in advance to speed your visit when you come to collect. Payments will need to be by card please over the phone.

When you visit the clinic, please follow the advice below. In line with current BVA guidelines we have to reduce face to face contact and will be examining and treating you pet in the clinic while you wait outside or in your car.

  • It’s obvious, but please do not visit the clinic if you have any possible COVID symptoms (cough or fever) within the past 7 days or are self-isolating due to being in-contact with someone with symptoms within the past 14 days. We can help you still, e.g. a friend or taxi could bring your pet to us if they have to be seen or we may be able to offer a phone or video consultation.
  • At the moment, we are insisting one owner only comes with their pet to see us and please arrive only 5 minutes early. When you arrive, please call us to check-in for your appointment. The vet will call you on your phone (or talk outside from a safe distance) to discuss your pet’s problem. We will then come and collect your to pet to be examined in the clinic, while you wait outside. We will then call you to discuss the plan, give you any medication advised and take payment over the phone. Our team are working flat out to see all the pets that need appointments, but inevitably it all takes a little longer that normal. Please bring something to read and excuse a little wait!
  • Follow-up checks after surgery may be conducted by phone and may ask you send a photo for us to check everything is fine.

Remember, we’re here to help you keep your pet well throughout this challenging time, so please call us if you need our help.